Products and craftsmanship

Learn how our pieces are made and what to check before choosing.

Where is Pavo Real furniture made?

We do not source our furniture from third parties: every piece is handmade and finished in our own factory in Bogotá, Colombia, using materials selected for durability, quality, and finish.

What materials do you use?

Materials vary by product and include finished metal, woven fibres, fabrics, cushioning, and wood surfaces. Check each product page for its specific details.

Is all your furniture suitable for outdoor use?

Not every design is made for permanent outdoor exposure. Check the product description or contact us to confirm the recommended use.

Sizing and customisation

Guidance for choosing the right proportions, finishes, and options for your space.

How do I know whether a chair will fit under my table?

Compare the seat and arm height with the underside of your table. Also measure the space between the table legs before choosing the number of chairs.

How much space should I leave around a dining table?

As a guide, leave about 90 cm between the table edge and walls or other furniture so chairs can move and people can circulate comfortably.

Can I customise colours, weaving, or finishes?

Selected designs offer colour, weaving, upholstery, or finish options. Contact us before ordering to confirm what is available for your chosen piece.

Orders and payments

Information to help you shop confidently in our online store.

How do I place an order?

Choose your product, review its options, and complete payment through our online store. If you need help with sizing or finishes, contact us before checkout.

Which payment methods do you accept?

All payments are processed exclusively through Mercado Pago. Subject to the options shown at checkout in Colombia, you can pay with Mercado Pago balance, PSE, Efecty, and Visa or Mastercard credit, debit, or prepaid cards; American Express, Diners Club, and Codensa credit cards are also supported.

Can I get advice before buying?

Yes. Our team can help you compare products, check measurements, and choose a piece for your space. Message us through the Contact page.

Delivery, returns, and care

What to expect after ordering and how to keep your furniture in good condition.

How long do production and delivery take?

Timing depends on the product, its finishes, and the delivery city. We will confirm availability and the estimated timeframe for your order.

How should I care for woven, metal, and upholstered furniture?

Dust with a soft cloth, avoid abrasive cleaners, and address spills promptly. Protect pieces from the weather unless they are specifically rated for outdoor use.

How do I request a return or report a problem?

Review our Returns Policy and contact us with your order number and photos when needed. We will explain the steps that apply to your case.